1-800-225-7988

Frequently Asked Questions

Here we answer some of the most common questions.

 

General

All reservations may be made online or by calling our toll-free number: 1-800-225-7988.  When making a reservation, we will ask for your name and the name of the school that will be attending. For security reasons, we ask that the person responsible for the field trip be the one to call and make the reservation and any subsequent changes. Initial reservation numbers are flexible. Seats may be added up to the day of the performance provided seats are available, and may be cancelled without penalty on or before twenty-one (21) days prior to the performance. Once a reservation is made, an invoice will be mailed or emailed to you on the next business day.
Reservations may be made up to the morning of the performance, provided seats are available. Since our performances do fill up quickly, it is highly encouraged to reserve with us as soon as possible.
If in the event you need to adjust your reservation and payment has already been received, refunds are gladly issued as long as any changes are made over the phone by the person who made the reservation on or before twenty-one (21) days prior to the performance. No cancellations or refunds will be granted within twenty-one days prior to the show.
Payments should be sent to the following address: Chamber Theatre Productions, 2 Park Plaza, Suite 305, Boston, MA 02116. Payments may be made either by check, money order, or credit card for the full amount of the reservation. Please make all payments payable to Chamber Theatre Productions. If you would like to pay by credit card please call the box office at 1-800-225-7988.
When making a reservation, you will be given a payment deadline, by which date payment for the full amount of your reservation is due in our office. Unfortunately, we are unable to accept deposts or partial payments for reservations. We will also accept a copy of an approved school purchase order by your payment deadline. Once we have a purchase order on file, payment will be due in our office three (3) weeks prior to the performance. Payment may be made in the form of a school check, personal check, money order or credit card. Receipt of payment is required to guarantee your reservation.
Unfortunately, we are unable to send out full copies of the text. However, we do provide teacher guides for each performance, which include a brief summary of each story. Visit our show pages for ENCORE!! and CLASSICS!  for links to the full story texts on the internet.
CLASSICS! and ENCORE!! each run approximately 1 hour and 45 minutes. There is one 10 minute "scene break" between the second and third story in each production, which allows us to change set and costumes. EUREKA! lasts 1 hour and 30 minutes, including one 7 minute "scene break."  In order to assure that our performances begin and end on time, we ask that you plan to arrive at the theatre no later than half an hour prior to the performance start time.
(For CLASSICS! and ENCORE!!) All five stories listed under each performance title will be presented! Each story is performed in its entirety and is fully staged with sets, costumes, lighting and sound effects. Our casts consist of professional, versatile actors from across the country.
Price per seat is based upon the size of your group.  Fall 2018 pricing will be: $18.95 1-299 paid seats, $16.95 300+ paid seats.  In addition, one complimentary seat for a chaperone is offered for every 20 paid seats.
To make check-in at the theatre run more smoothly, we do not send out hard tickets.  Teachers simply need to check-in with our house manager on the day of the performance.  Once payment is received in our office, a confirmation letter showing receipt of payment is mailed out.  Also, approximately two weeks prior to the performance, you will be notified by e-mail when we have posted location information on our website which will include confirmation of the location and time of the show, arrival and check-in procedures, and any additional information provided to us by the individual theatres.